From our collection to your doorstep. Here is what to know before placing and receiving your NISA order.
01Delivery availability & charges
Enter your complete delivery address at checkout to see the available shipping options and applicable charges. Please review the final order total before placing your order.
02Order processing
After an order is placed, we review its details and product availability before dispatch. If you need an item for a specific date, contact our team before ordering to check what is possible.
03Delivery times
Delivery timing depends on your destination, product availability and the courier. Any estimate provided is a guide; public holidays, weather and courier disruptions can affect arrival dates.
04Your delivery address
Please provide an accurate street address, city, postcode where applicable and an active contact number. If you notice an error after ordering, contact us promptly. Address changes may not be possible after dispatch.
05Tracking & delayed parcels
For dispatch or delivery updates, contact Customer Care with your order number. If a parcel is delayed, marked delivered but not received, or cannot be located, share the details so we can investigate with the delivery service.
06Receiving your order
Check the parcel and items when they arrive. Keep the original packaging and take clear photos if anything is damaged, missing or incorrect, then contact us with your order number.