A little guidance, whenever you need it. Find help with your NISA order, fabric selection and shopping experience.
01Help with your order
For an order update, please share your order number and the name or email used at checkout through our Contact Us page. You can also view orders in My Account.
02Find your perfect fabric
Need help choosing Khaddar, Linen or Velvet? Tell us the occasion, season and product you have in mind. Check the product description for fabric details, suit pieces and available options before ordering.
03Shipping & delivery
Find delivery guidance, address tips and information about delayed parcels on our Shipping & Delivery page. Delivery charges available for your order are shown at checkout.
04Returns & product concerns
Please read our Return & Exchange Policy. If an item arrives damaged, incorrect or incomplete, contact us with the order number and clear photos of the item and packaging.
05Changes to an order
Entered the wrong address or selected the wrong item? Contact us as soon as possible. We will check the order status; changes depend on whether the order has already been processed or dispatched.
06Account & checkout help
For login or checkout difficulties, describe the issue and include a screenshot if possible. Never share your password, card security code or one-time verification code.